local
CenturyLink meets with landline customers without service since May
By Ryan Pattee at KSTP 5 Eyewitness News (ABC)
· July 17, 2026
· 4 min read
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Waconia homes deal with CenturyLink landline outage
There was a roomful of frustration at Waconia Cit...
Key takeaway ” “My sister was having a heart attack, and my father was trying to get ahold of me; the phone didn’t work,” recalls Michelle Samuelson, from Cologne.
Why this matters in The Minneapolis
The prolonged landline outage in Waconia has significant implications for the community, particularly for seniors and those with medical conditions who rely on their phones for emergency services and medical alerts. As Representative Jim Nash has pointed out, the lack of reliable customer service from CenturyLink has only exacerbated the issue, leaving many without a functioning phone for months. The fact that CenturyLink has only recently started sending out emails and texts to affected customers suggests a slow response to the problem. With a substantial number of landline customers in the Waconia area, the company's ability to restore service and provide adequate support will be closely watched by local residents and officials. The impact on public safety and the well-being of vulnerable populations will be a key factor in assessing CenturyLink's response to this outage.
About this story
Original reporting by KSTP 5 Eyewitness News (ABC) . The Minneapolis surfaces reporting from trusted publishers and adds local editorial context so readers can quickly understand what a story means for their community. We attribute every source, link to the original report, and follow a documented editorial standards policy. To understand how stories are selected and reviewed, read our about page .
For the complete original report, visit KSTP 5 Eyewitness News (ABC) . Have a tip or correction? Contact our newsroom .
Category: local ·
Published: July 17, 2026 ·
Source: KSTP 5 Eyewitness News (ABC) ·
Reading time: 4 min
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Waconia homes deal with CenturyLink landline outage
There was a roomful of frustration at Waconia Cit...
When was this published? This article was first published on July 17, 2026 by KSTP 5 Eyewitness News (ABC) and curated for The Minneapolis readers.
Who reported this story? This story was reported by Ryan Pattee at KSTP 5 Eyewitness News (ABC). To learn more about how The Minneapolis selects and reviews stories, see our editorial standards .
Where can I find related coverage? See more local coverage from The Minneapolis, or browse our daily briefing and topic hubs .
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